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Customer Relations &
Service Excellence 
US$110.00
 

Unit I: Understanding the Fundamentals of Customer Service
II. Building Positive Customer Relationships
III. Effective Communication and Active Listening Skills
IV. Handling Complaints and Difficult Situations Professionally
V. Creating Memorable Customer Experiences
VI. Emotional Intelligence in Customer Interaction
VII. Service Recovery and Conflict Resolution Strategies
VIII. Teamwork and Internal Customer Service
IX. Using Feedback to Improve Service Quality

Customer Paying at a Gas Station

This course is ideal for individuals working in customer-facing roles, business owners, managers, and professionals who want to enhance their interpersonal skills, strengthen client relationships, and deliver outstanding service.

COURSE OBJECTIVES

  • Understand the principles of exceptional customer service and professional relationship management.

  • Learn how to communicate effectively and handle challenges with confidence and empathy.

  • Develop strategies for maintaining customer satisfaction and loyalty through service excellence.

  • Gain insight into how personal attitude, teamwork, and professionalism influence customer experience.

Coffee Shop

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Participants will learn to create positive, lasting impressions that build trust, loyalty, and repeat business. The course strengthens communication, problem-solving, and professionalism, key assets that improve both personal and organizational success.

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