IT Support & Helpdesk Operations
US$295.00
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Understand the roles and responsibilities of IT support and helpdesk professionals.
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Diagnose and resolve basic computer, network, and software problems.
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Communicate technical solutions clearly and professionally to non-technical users.
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Use helpdesk software and ticketing systems to manage support requests efficiently.
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Apply safety and security best practices when handling user data or devices.
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Develop teamwork and customer service skills vital to IT service environments.
This course is ideal for students, entry-level IT professionals, administrative staff, and career changers interested in pursuing roles in IT support or technical assistance. It’s also suitable for small business owners who manage their own computer systems and networks.
COURSE OBJECTIVES
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Understand the roles and responsibilities of IT support and helpdesk professionals.
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Diagnose and resolve basic computer, network, and software problems.
-
Communicate technical solutions clearly and professionally to non-technical users.
-
Use helpdesk software and ticketing systems to manage support requests efficiently.
-
Apply safety and security best practices when handling user data or devices.
-
Develop teamwork and customer service skills vital to IT service environments.
Get Started Today
Participants will gain practical, hands-on skills to troubleshoot and support technology in real-world workplaces. The course builds a foundation for further IT certifications (such as CompTIA A+ or Google IT Support), improving employability in administrative, technical, and remote helpdesk roles. Graduates will leave ready to provide confident, customer-focused technical support.
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